Help, Training and Big Red Cloud Guidance

Red is also a support assistant.

Red can provide:

• Big Red Cloud support articles.
• Step-by-step instructions on how to do things in Red and in Big Red Cloud.
• Relevant screenshots where applicable (from our Freshdesk articles) through secure View image links.
• YouTube training videos.
• Webinar material.
• Additional written sources.

A useful distinction is:

• “How do I create a sales invoice?” asks Red to explain the process.
• “Create a sales invoice.” asks Red to perform the supported action.

Try asking Red:

• “How do I create a sales invoice?”
• “How do I use the Cash Book?”
• “How do I reconcile my bank account?”
• “How do I delete a customer?”
• “Where can I find this report?”
• “Show me a training video about Sales Invoices.”
• “Is there a webinar showing how this works?”
• “What training videos are available?”
• “Do you have written instructions for this?”
• “Show me more sources about this.”