Help, Training and Big Red Cloud Guidance

Red is also a support assistant. Help and training searches are read-only and do not require a connected company.

To provide the most relevant answer to your question, Red can search:

• Big Red Cloud Freshdesk support articles.

• Additional customer documentation.

• Training videos and recorded webinars from Big Red Cloud’s YouTube channel.

• Information about upcoming webinars.

Red uses these resources to provide, where available:

• A clear answer based on official Big Red Cloud information.

• Step-by-step instructions for using Red or Big Red Cloud.

• Links to relevant Big Red Cloud support articles.

• Relevant screenshots from Freshdesk articles through secure View image links.

• Matching training videos and webinar material.

• Additional written sources.

You can ask Red to search all available sources or request a particular type of source. You can also select a result and ask Red to provide its complete details, including the official link, instructions and relevant screenshot links where available.

A useful distinction is:

• “How do I create a sales invoice?” asks Red to explain the process.

• “Create a sales invoice.” asks Red to perform the supported action.

Try asking Red:

• “How do I create a sales invoice?”

• “How do I use the Cash Book?”

• “How do I reconcile my bank account?”

• “How do I delete a customer?”

• “Where can I find this report?”

• “Show me a training video about Sales Invoices.”

• “Is there a webinar showing how this works?”

• “What training videos are available?”

• “Do you have written instructions for this?”

• “Show me more sources about this.”