Red’s Helpful Resources and support functionality has been added.
Helpful Resources
UPDATED: Red can now provide more complete support answers using the Big Red Cloud knowledge base.
Red can now return:
- relevant Freshdesk support articles;
- step-by-step instructions based on the official article;
- screenshots (from the Freshdesk knowledge base) are placed beside the step they relate to through secure, clickable View image links;
- matching YouTube training videos under Sources;
- additional written support articles when users ask for more reading material;
- the option to complete supported actions through Red, with a preview before anything is saved.
For example, users can ask:
- How do I create a sales invoice
- How do I use the Cash Book?
- How do I reconcile my bank account?
- What training videos are available?
- Do you have any written sources I can read?
YouTube Training Videos
UPDATED: Red now includes relevant Big Red Cloud training videos when there is a strong topic match. For now I've included all videos from 2024-present.
Videos appear under:
Sources → Videos
Red will not include a video when there is no sufficiently relevant match.
EXAMPLES:
Claude transcript: Creating a sales invoice in Big Red Cloud
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article